Return & Exchange Policy

Free refund or exchange within 21 days of purchase.
If you’re unhappy with the products you received from IT Zone, simply return them within 07 days of delivery. The products must be in the original condition as you received them.


Pack all products, with this form inside a secure carton or reuse the original packaging.
Attend your local post office and send the package to our address:

IT Zone

Dubai, UAE

Once received, we will inspect and process the products. Please allow upto 03 days for us to action your return request.
You can reach our customer care department at +971 527 308 280 or email us at


Refunds will be made via mode of payment you used during check out on our website and usually take 48-72 hours to show in your account once processed.


Although we do our best to ensure we only provide quality products, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via phone or email.